Terms and Conditions
“Central Bullion Ltd”, Central Bullion”, “Centralbullion”, "we", "our", "company" or "the company" or "us" means: Central Bullion Ltd, 20-22 Wenlock Road, London, England, UK. N1 7GU.
"Website" or “centralbullion.com” means: the Website operated by Central Bullion Ltd which is available at www.centralbullion.com and www.centralbullion.co.uk and any of the websites regional or other domains related Central Bullion Ltd services, tools or applications including: Mobile websites, Android Apps, iOS Apps and any other access mechanism.
"Domain Names" means: All domain names owned by Central Bullion Ltd including and not limited to: centralbullion.com and centralbullion.co.uk.
"Central Bullion Services" means: all services provided by us to you.
"User Contract" means:
(b) the Buyer terms (which may be amended without prior notice).
(c) the Seller Terms (which may be amended without prior notice).
(e) any other information incorporated, or linked to, for reference (which may be amended, included, or removed without prior notice)
"Central Bullion Verified", “Central Bullion Ltd Verified” or KYC Verified, means: Users who have been satisfactorily verified under the KYC (Know your Customer) and Identity Verification Policy.
"Account" or “User Account” means: the Account created and used by a User on the centralbullion.com website that is associated with the Users Email Address and Mobile Phone Number.
“Contract of Sale” means: the legally binding purchase agreement that automatically exists between a Seller and Buyer when a Seller Accepts a Buyers Order.
“Agreement” means: the legally binding Agreement between a User and Central Bullion Ltd when a User accesses and uses services on the centralbullion.com.
"Buyer" means: a User that makes a purchase on centralbullion.com.
"Seller" means: a User that Sells via centralbullion.com.
"Seller Services" means: all services provided by a Seller on or via the centralbullion.com.
“User Material” means: descriptions, photographs and specifications posted/uploaded by a User on centralbullion.com. This also includes any opinions, messages, advertisements and announcements posted/uploaded to centralbullion.com.
"Payment" means: a payment via transfer of funds/currency made by a Buyer on centralbullion.com.
"Intellectual Property Rights" means: any intellectual property (IP) rights, existing worldwide and the subject matter of such intellectual property rights, including:
(a) copyright, trademarks, patents, registered designs, design patents, rights in circuit layouts (or similar rights), unregistered designs, unregistered trademarks and any rights to have confidential information.
(b) any applications, or rights to apply for the registration of any of the rights referred to in (a), whether or not such rights are existing under any laws, at common law or equity or registered or capable of being registered.
"Dispute Resolution Process" means: the process that is followed by Buyers and Sellers in accordance with Dispute Resolution Services.
Linked information is incorporated into this User Agreement for reference.
2: Our other applicable policies.
2a. Seller Terms are specific to Users who Sell on/via centralbullion.com.
2b. Buyer Terms are specific to Users who Buy on/via centralbullion.com.
2c. Prohibited Items. If you are a Seller or Buyer on the centralbullion.com, these rules and information applies to you.
2d. Supported Countries and Payment Methods. If you are a Seller or Buyer on the centralbullion.com, this information applies to you.
3: The Scope of our Services
We provide the centralbullion.com website for Users to Buy and Sell Bullion and the scope of our Services is limited as follows:
3a. Selling Bullion to Buyers.
3b. Buying Bullion from Sellers.
3c. Authentication and genuinity testing of Bullion.
Third Party Service Providers used by Central Bullion Ltd. The centralbullion.com website contains links to third party websites and makes use of the supplementary services of companies such as the payment services provider Stripe. The use of any such services, products or websites are governed by and subject to the terms and conditions and privacy policies of the third party service providers.
4: Your User Account
You may make a purchase on centralbullion.com as a “Guest” or registered “User”. To benefit from Loyalty Points you must create a User Account prior to any purchase where you wish to accrue Loyalty Points. Users must be minimum 18 years old, or 16 years old if they have express permission from their legal guardian of minimum 18 years old. The rules for the use of your User Account are described below:
Provide true and accurate information. You must provide truthful and accurate information about yourself and your company when creating your User Account. If you use false information or impersonate another person or company, your User Account will be closed and deleted and any funds held on your behalf may be permanently withheld from you. In addition your details may be reported to appropriate authorities on request. It is your sole responsibility to keep your personal and company information up to date at all times.
Protecting your User Account. It is your sole responsibility to keep your Username and Password secret and only known to you at all times. You agree and accept that you are responsible for any activity related to your User Account which has been accessed using your Username and Password.
Provide (ID) Identification. Depending on your legal status and the amount in GBP that you are purchasing, you may be required to provide appropriate (ID) Identification Documents to comply with the 2007 Money Laundering Regulations.
Restrictions to your User Account. To ensure centralbullion.com remains safe and trustworthy for all Users, we reserve the right to: (a) Deny you the ability to create a User Account, (b) Restrict or deny the use of your User Account, (c) Close & delete your User Account.
In the event that your User Account is restricted or closed and deleted, we also reserve the right to restrict or close any other User Accounts that we determine, that in our opinion, belong to or are linked to you. If you do not agree with the restriction of closure of a User Account, you will bear the burden of proof that the relevant User Account/s are not connected to you. Following closure and deletion of your User Account, you are prohibited from registering another User Account or accessing and using centralbullion.com by using any other persons User Account.
5: Country Restrictions.
The centralbullion.com website may not be available to Users residing in certain Countries for reasons such as and not limited to: Countries where our third party payment providers are not supported, or Countries that are not commercially viable to Central Bullion Ltd. We reserve the right to prohibit and restrict Users from creating and using a User Account if the User resides in a prohibited Country. Countries may be added to the prohibited Country list, in which case Users who reside in those Countries will be informed.
You are obliged to comply with all applicable UK, European and International laws, act, treaty or regulations regarding the purchasing of Bullion.
Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
Please allow for up to 7 working days for delivery following the dispatch of your order.
7. Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
8: User Risk and Prohibited Activity.
You agree and accept that your User Account is your sole responsibility and that you use the centralbullion.com website at your own risk. In addition you also agree that the same applies to your use of any and all technical means, such as any devices and internet connections when using centralbullion.com.
You guarantee not to perform any actions that may put a disproportionate or unreasonable strain on the infrastructure of centralbullion.com which may result in a loss or reduction of its performance, or hinder its functionality.
You guarantee not to do anything which may damage the centralbullion.com website, including and not restricted to: obtaining source code, reverse engineering, using viruses, trojan horses, worms, bots, software or other technical tools, or make any other attempt to circumvent protective technical measures.
9: Message Board User Material
When using centralbullion.com you are solely responsible and liable for any material that you post/upload including and not limited to: descriptions, photographs, specifications, offers, opinions, messages, advertisements and announcements. The following rules apply for any User Material that you post/upload:
You agree and accept that you are solely responsible and accountable for all User Material that you post/upload and you acknowledge and agree that the User Material you post/upload on centralbullion.com:
9a. Is not false, inaccurate, untrue, misleading or inappropriate.
9b. Does not and cannot have any negative effect on the good name or reputation of Central Bullion Ltd, its Directors, partners or other affiliated companies and third party service providers.
9c. Does not and cannot cause offence to anyone, is not discriminatory, does incite harassment or violence against any anyone, is not in bad taste, does not conflict with public morality, does not contain any link to pornographic material or adult websites, does not promote any illegal activities, does not consist of spam and does not link to any commercial websites.
9e. You agree and accept that when you post/upload any User Material onto centralbullion.com, that you are granting us a free, uncumbered, global, non-exclusive, irrevocable licence to use, reproduce and communicate your User Material publicly for any purposes, in any format and through any channel. This Licence does not end when your User Account is closed and/or deleted, or you decide to stop using centralbullion.com.
9f. We reserve the right to translate any User Material into any Language and adjust the material, if after translation, it has a demonstrable negative effect, or to remove the material if there is no suitable translation possible.
10. Reporting User Material Content.
If you are of the opinion that certain User Material is inappropriate or unlawful, you should report this to us. We reserve the right to remove or change User Material on centralbullion.com during or following investigation into any reports submitted.
11: User Account Closure, Deletion, Suspension and other measures.
11a. Closing your User Account. You may close your User Account at any time however, we have the right to refuse the deletion of your User Account if you have outstanding obligations that you need to perform such as and not limited to: payment obligations to us and if there are any potential outstanding issues or complaints related to your User Account, posts or activities on centralbullion.com.
11d. We may set-off claims. In the event that your User Account is suspended we will act to secure our own rights and those of other Users and at our sole discretion: we may suspend payments from or to you, including refunds and we may use your funds to offset any financial claim that we may have against you. Any such actions taken by us will be regulated and carried out in accordance with mandatory consumer law.
12: Availability of the centralbullion.com website.
You agree and accept that we are authorised, at all times and without prior notice, to make technical, procedural, commercial, or other changes, amendments and improvements to the centralbullion.com website and are also authorised to temporarily put out of operation, or limit the use of centralbullion.com if it is deemed necessary to do so for reasons such as and not limited to: website/server maintenance.
13: Warranties and Liabilities.
The centralbullion.com website is provided for use ‘as is’ and without any kind of express or implied warranty.
We do not guarantee that:
(a) the centralbullion.com website will be secure or available on any particular date, time or in any particular time or location.
(b) any errors or defects of centralbullion.com will be corrected.
(c) the centralbullion.com website will be free of viruses or other harmful software or materials.
(d) that your use of the centralbullion.com website meets your expectations.
In the event that at any time the centralbullion.com website is unavailable, or has any defects or errors, we will at our sole discretion be entitled to take any measures deemed appropriate which may include and not be limited to: suspending all website activity, suspending/removing User Accounts, dissolving Contracts of Sale and cancelling transactions.
We cannot be held liable for.
Within the extent that is permitted by mandatory law, we accept no liability whatsoever for damages resulting from:
(a) The provision of Central Bullion Ltd services, including but not limited to damages resulting from, or in connection with your use of the centralbullion.com website, or from wrongful acts, or otherwise.
(b) The cancellation of transactions by us, or Contracts of Sale dissolved by us.
(c) The performance of Third Party Shipping Services and the delivery of Bullion.
(d) The estimated values of Bullion/Precious Metal at any time.
(e) User Material
(f) The unlawful use of the centralbullion.com website.
(g) The use by Users of of the services of Third Party Service Providers.
(h) Any errors in the descriptions and information text as a result of translations.
(i) Technical problems or other errors of the centralbullion.com website.
Limitation of liability.
If Central Bullion Ltd is found to be liable for any damages for any reason whatsoever, Central Bullion Ltd shall only be liable for the compensation of direct damages a User suffers as a result of a shortcoming, or wrongful act, that can be directly attributed to Central Bullion Ltd. Direct damages are restricted to only: material damage to goods, reasonable costs incurred to prevent or limit direct damage and reasonable costs incurred to determine the cause of the damage, the direct damage and the manner of repair. In the event that Central Bullion Ltd is liable for damages for any reason whatsoever, the liability is limited to the highest of the following amounts: (a) the total value of Bullion purchased by the User with a maximum limit of £500 (five hundred British pounds). This limitation of liability does not exclude liability for gross negligence or willful misconduct committed by Central Bullion Ltd.
Reporting a damages claim. You agree and accept that you must report any damages to us in writing as soon as possible after first appearance of the damages. Any Claim for compensation against Central Bullion Ltd expires twelve (12) months after the first appearance of the damages.
The twelve months limitation period also applies if Central Bullion Ltd needs to pay out or refund you. It is your responsibility to ensure that we have the correct details to make such payment.
15: Central Bullion Ltd Intellectual Property Rights.
16: Disputes between Users.
You agree and accept that you are obliged to try all means possible to resolve and dispute between yourself and any other User of centralbullion.com between yourselves. In exceptional circumstances on and on written request to us, we will make reasonable efforts to mediate between Users, however we cannot be held liable to pay any damages or other compensation to any Users if they don’t agree with our decision.
17: Disputes between Users and Central Bullion Ltd.
You agree and accept that you must advise us in writing of anything you are unhappy with while using the centralbullion.com website. If we are unable to resolve such a complaint the following rules will govern any legal dispute between you and Central Bullion Ltd:
Reporting a claim for performance. If you believe that Central Bullion Ltd has failed to fulfill its obligations under the agreement, then you must report a claim for performance against Central Bullion Ltd as soon as possible. Each claim for performance expires twelve (12) months after the moment it becomes claimable.