Frequently Asked Questions

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EXAMPLE:

YES. IT is completely FREE to register your Website User Account.

NOTE: You will need to add funds to your Account Wallet before you can make any transactions.

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We have a legal obligation to comply with UK Government and EU regulations on Anti Money Laundering, Fraud and Terrorism.

It is the companies responsibility to carry out the necessary checks and validations by ensuring that we have adequate systems and procedures in place to safeguard against money laundering and to combat financial crimes.

It is for both our protection and yours that we only provide services to Registered Users who have completed the onboarding process.

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The simple process to create a Website User Account takes only 5 minutes.

You will be sent an email with a verification link that you need to click to verify your email address.

NOTE: Until you click the link on the email to verify your email address the registration process will be delayed.

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NO. When you create a Website User Account, you are not charged a monthly membership Fee and you are not tied to a 12 month contract. You can close your Account at any time, by sending us notice to close your Account.

You will be charged all outstanding Fees, including Vaulting Fees which are charged on 30 day vaulting periods.

Example: If we receive notice from you to close your Account on day 22 in the 30 day period, you will be charged for the 8 day balance of the 30 days vaulting fee period.

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YES. You can close your Website User Account at any time in your Personal Dashboard.

There are no Account closing fees and you will not receive further correspondence from us.

Note: You are liable and will be charged for any outstanding fees or penalties that you owe us in accordance with the Terms and Conditions before your Website User Account is closed.

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In the event that you have not been receiving our confirmation, notification or receipt emails in your email account inbox, you should try the folllowing:-

1. Check your junk/spam folders. This is the most common reason you haven’t received our emails.

2. Check your mail filters. Most email services provide some kind of email filtering options which may have redirected the emails elsewhere.

3. Check for third-party email filtering. If you are using a business, company or organisation email address, it is possible that there are services in use that are blocking or redirecting the emails. Check with your IT department who may need to whitelist @ourdomain.com.

4. If you are still not receiving the emails from us after you have tried all of the suggestions above, contact us and our developers will be happy to help.

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To make purchases on the Website you use funds in your Central Bullion Account Wallet.

You can add funds to your Website User Account Wallet by Bank Transfer and Credit/Debit Card.

We have a strict policies that enable us to comply with Aniti-money laundering regulations which means that you can only withdraw funds from your Website User Account Wallet to your verified linked bank account specified in your Personal Dashboard.

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For security and a superior user experience you must first add funds to your own Website User Account Wallet.

Deposits of funds that you make in your local currency will display in $ USD in your Central Bullion Account Wallet, which is the Website default currency for all transactions.

You make purchases of New Vaulted Investment Bullion from us and Pre-owned Vaulted Investment Bullion from other Website Users via the Peer-2-Peer Market panel using the funds in your Website User Account Wallet.

This enables you to make quick reactive purchases and sales, which is the most cost effective method of transactions due to the constantly changing, intelligent dynamic pricing system that our website provides.

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To be able to Buy and Sell on the Website, you need to add funds to your Website User Account Wallet.

You will deposit your funds in your local currency and the balance in your Wallet will display in $ USD which is the Website default currency for all transactions.

To comply with Anti-Money laundering regulations we will only remit the funds you withdraw to your approved Linked Bank Account, specified in your Website User Account Dashboard.

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It is an easy process to withdraw funds from your Website User Account Wallet into your own Bank Account.

Withdrawals to your Bank account are converted from $ USD (displayed in your WEbsite User Account Wallet) into you Local Currency so as to avoid high bank currency exchange costs.

To comply with Anti-Money laundering regulations we will only remit the funds you withdraw to your approved Linked Bank Account specified in your Website User Account Dashboard.

You only have to login to your Central Bullion User Account and in your Personal Dashboard you click the WALLET Tab then click the WITHDRAW FUNDS Button.

In the WITHDRAW FUNDS page you then Enter the amount that you would like to withdraw, Enter your Bank Details (as a security measure) and then Click the PROCEED Button.

Note: The Bank Details that you enter MUST match the details of your LINKED BANK ACCOUNT that you have verified and registered on the Website.

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YES. As a Website User you have complete peace-of-mind knowing that when you buy Gold or Silver Bullion from us, you own 'real' physical Gold and Silver Bullion.

We purchase Gold and Silver Bullion from our Suppliers who store the Bullion in secure, insured and audited vaults.

When you buy Bullion from us, you are buying grams of Gold or Silver which we digitally allocate to you from the pools of physical Bullion that remain securely stored in the our Suppliers vaults.

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When we purchases Gold and Silver Bullion from the our Suppliers, the Bullion remains securely vaulted in pools of large bullion bars.

When you buy Bullion from us, we digitally allocate it to you 'per gram' from the pools of Bullion at a low premium that you could normally only achieve when buying large bullion bars.

In comparison, when you buy a small bullion bar, you pay a higher price per gram, because the small Bullion Bars carry a much higher premium per gram than large bullion bars.

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We purchase Gold and Silver Bullion of the highest fineness and purity, produced to exacting quality control standards and supplied directly to us from LMBA accredited refiners.

The Gold Bullion Bars are of the highest % or 'part per 1000, hence the purest of form of GOLD at 999.9 (99.99%).

The Silver Bullion Bars are of the highest % or 'part per 1,000, hence the purest of form of SILVER at 999.0 (99.9%).

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When you buy Gold and Silver Bullion you pay a % (percentage) more than the Market Spot Prices which is called the 'Premium'.

PREMIUM = The difference between how much you pay for your Bullion and the amount of the Spot Price of that metal.

The lower the Premium, the better the deal you are getting on your Bullion purchase at that time.

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YES. We ensure that all Gold and Silver that we purchase from our Suppliers is responsibly sourced as the Bullion Bars are purchased from London Bullion Market Association (LBMA) accredited Refiners. 

LBMA's Responsible Sourcing programme for precious metals protects the integrity of the global supply chain for the wholesale precious metals markets.

Vital to the credibility of the standards is the broad scope, which includes measures to combat money laundering, terrorist financing and human rights abuses globally.

Central Bullion adheres where practicable to the Global Precious Metals Code within the overall scope of our working practices and policies.

We are fully committed to ensure that there is no modern slavery or human trafficking in our metals and materials supply chains, outsourced services or in any part of our business operations and have taken steps to ensure that we comply with the United Kingdom Modern Slavery Act 2015.

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YES. You can easily Exchange any, or all of your Gold Bullion for Silver Pool Bullion, or vice versa.

You can make an Exchange at any time in the Exchange Metal Type panel in your personal dashboard.

This is a convenient way of converting the value of Gold into Silver or the value of Silver into Gold at the prevailing market prices.

The exchange happens in real time and is immediately reflected in your Portfolio.

Note: The minimum amount that can be exchanged is 1g (gram) of Gold to the nearest whole 1g (gram) of Silver at the current Dollar value. 

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YES. You have full legal ownership and title of your Bullion, so when you purchase Pool Allocated Bullion from us, the Bullion does not appear on our Balance sheets or our Suppliers and instead remains as your personal property.

When you make a purchase, accepting our Terms and Conditions, you are engaging us as a custodian of your Bullion and in turn we subcontract the physical custody of your Bullion to our Suppliers.

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In your Personal Dashboard you can see your Portfolio which shows you how many grams of Gold and Silver Pool Allocated Bullion that you own.

You can also see the value in currency of your Bullion Holding in 'real time', as the intelligent platform software and dynamic pricing of the Website changes inline with global market spot prices throughout the day.

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The Spot Price of Gold and Silver is the Live Price that can be transacted and delivered on 'right now' (On the Spot) as price per troy ounce of Gold or Silver.

The Spot Prices of Gold and Silver are used in determining the current price of unfabricated forms of Gold and Silver, before it is sold to be created as Bullion Bars or Struck as Coins.

Gold and Silver like most commodities are in a constant state of price discovery which occurs virtually around the clock as they are traded on Exchanges around the World in New York, London, Sydney, Hong Kong, Tokyo and Zurich.

Spot Price is an average net present value of the estimated Futures Price based on the traded futures contracts.

The fluctuating Spot Prices are an important benchmark for the Precious Metal Industry to set their Premium in order to sell at a profit and for Investors and Dealers to watch and make their selling and buying decisions.

The Website has a Live Spot Price Feed, which refreshes throughout the day, to refer to when making a decision on Buying and Selling-Back, Gold and Silver Bullion on the Website.

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YES. It is a simple process to sell your Vaulted Bullion on the Peer-2-Peer Market per gram.

When the transaction is completed the Gold or Silver is decuted from your Portfolio and the funds are added to your Wallet. Which you can withdraw to your Bank Account at any time. 

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There is currently no automatic reporting to any authorities of your buying and selling-back activity on the Website while your Bullion is stored in any of our dedicated suppliers Vaults.

However, we do co-operate with any investigations by respective international governments into money laundering activity.

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The Website has been built with Website User Accounts being protected by state-of-art encryption technologies.

When you create your Website User Account you have to upload documents, information and bank account details which are subject to a thorough verification process.

In the extremely unlikely event that a hacker was able to find or guess your password and account identification number and access your Website User Account Dashboard, they would be unable to withdraw any funds from your Website User Account Wallet as money can only be withdrawn back to your verfied linked bank account.

You are able to view your Wallet, Portfolio and movement of Bullion and funds at any time in your Personal Dashboard for peace of mind and for evidence that your Pool Allocated Bullion has been correctly assigned.

The Vault Operators do not accept requests directly from Website Users, or anyone else other than us. Therefore it is impossible for anyone other than us to arrange collection/withdrawal of any Bullion from, or movement between, any of our dedicated suppliers Vaults.

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We are not regulated by the FCA (Financial Conduct Authority) and instead is regulated by English property law.

Unlike the 'limited' Bank Deposit Protection schemes (such as FCA £85,000 max), your Pool Allocated Precious Metal Bullion investment is insured with no cap, to it's full value (e.g. $2M bullion is insured for $2M).

Following consultation with the FCA (Financial Conduct Authority) it is advised that our regulatory status is substantially different to the financial services industry and for the following reasons falls outside of the defined scope of the formal financial services regulations:

The services provided by us on the Website is a credit-free environment.

We only provide services for the absolute ownership of physical precious metal bullion via the spot market.

We do not deal in securities (paper based instruments).

We do not provide paper based contractual rights for precious metal bullion that extend beyond the normal settlement period of the spot market.

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When you visit the Website, you must always agree to use of cookies if you see the Cookies pop-up notice.

If you do not agree to use of cookies, or simply click the 'X' to remove the Cookies pop-up notice, then when you login and try to access your Website User Account Dashboard, the system will immediately log you out.

This is a Safeguarding feature to protect your Account.

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EXAMPLE:

You can see the amount of Pool Allocated Bullion that you own in the Portfolio in your Personal Dashboard in real time.

In addition vaulted Bullion Bar lists and evidence of independent third party auditers reports are provided by our Suppliers and available for inspection at any time by request in writing to us.

The lists supplied by us are reconciled with the our records of the Pool Allocated Bullion owned by Website Users (as shown in their Portfolios).

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YES.  Our Suppliers provide insurance to 100% of the value of the Bullion purchased by us.

Our Suppliers provide us with documentary evidence of current insurance cover which is available for inspection at any time by request in writing to us.