Delivery information

We aim to dispatch orders within 24 hours (working days mon-fri excluding holidays) of receiving cleared funds. Our standard delivery methods are as follows:


 

Orders £60.00 to £29,999.99 are sent as a 'single' parcel.

Within the UK and BFPO - Next day insured and tracked. Delivery price starts from £6.00.

International - 3-7* days insured and tracked. Delivery price starts from £15.00. (*estimated working days)

Orders over £30,000.00 are sent as 'multiple' parcels.

The order is split into several separate parcels, with each parcel being sent over *consecutive days. (*estimated working days).


Orders under £60.00 are sent as a 'single' parcel.

Within the UK and BFPO - 2-3* days standard. Delivery price starts from £3.50. (*estimated working days)

International - 3-7* days standard. Delivery price starts from £6.00. (*estimated working days)

Optional Next Day - Next day delivery can be selected on any order. See information above.


Saturdays and Bank Holidays.

Saturday delivery. If you wish to have your order sent to arrive on a Saturday, please contact us for more information.

Bank Holiday Weekends. Please note, we will not dispatch high value orders over a bank holiday weekend period.


International Taxes & Customs Duties.

International Taxes & Customs Duties. For international deliveries, you pay your own local taxes and customs duties.

Please check with your local customs office for more information on any taxes and customs duties that you will be required to pay.


Shipping Insurance.

Due to the high value and risk of shipping precious metals and bullion, we do need to pass on to you the cost of insuring your shipment. The insurance is added to and included in the shipping price that you pay.

Insurance fees are calculated as follows:

Orders under £1,500.00 - no additional fee.

Orders over £1,500.00 - for every £1,000 we apply a £1.00 insurance fee.


'Buy-in' Delivery from you to us

When you sell Bullion to us which you hold at your own premises, we arrange the shipping for you (UK and BFPO) which is calculated as follows.

Items up to £30,000 or under 10kg - £35 per parcel.

Physical Delivery to you of your Bullion from Storage

If you request that we arrange physical delivery of your Bullion to you from the Vault, we will charge you the appropriate shipping rate, based on weight, plus insurance and VAT at 20%.